Data Protection Notice
Wannemacher
Software Service GmbH welcomes you to our internet pages and mobile
applications (together also referred to as "Online Offers"). We thank
you for your interest in our company and our products.
Wannemacher Software GmbH respects your privacy
The
protection of your privacy throughout the course of processing personal
data as well as the security of all business data is an important
concern to us. We process personal data that was gathered during your
visit of our Online Offers confidentially and only in accordance with
statutory regulations.
Data protection and information security are included in our corporate policy.
Controller
Wannemacher
Software Service GmbH is the controller responsible for the processing
of your data; exceptions are outlined in this data protection notice.
Our contact details are as follows: Wannemacher Software Service GmbH,
Sigmundstraße 182 b, 90431 Nürnberg, info@wannemacher-software.de.
Collection, processing and usage of personal data
4.1 Principles
Personal
data consists of all information related to an identified or
identifiable natural person, this includes, e.g. names, addresses, phone
numbers, email addresses, contractual master data, contract accounting
and payment data, which is an expression of a person's identity.
We
collect, process and use personal data (including IP addresses) only
when there is either a statutory legal basis to do so or if you have
given your consent to the processing or use of personal data concerning
this matter, e.g. by means of registration.
4.2 Processing purposes and legal bases
We; as well as the service providers commissioned by us; process your personal data for the following processing purposes:
– Provision of these Online Offers and fulfillment of contractual obligations under our contractual terms
(Legal basis: Fulfillment of contractual obligations).
– Resolving service disruptions as well as for security reasons.
(Legal
bases: Fulfillment of our legal obligations within the scope of data
security, and justified interest in resolving service disruptions
as well as in the protection of our offers).
– Self-promotion and
promotion by others as well as market research and reach analysis done
within the scope statutorily permitted or based on consent
(Legal
bases: Consent / justified interest on our part in direct marketing if
in accordance with data protection and competition law).
– Product or customer surveys performed via email and/or telephone subject to your prior express consent.
(Legal basis: Consent).
Note:
In case we involve a market research institute for the purpose of
surveys, it shall only act based on our instructions and follow our
directives.
– Conducting raffles or discount campaigns in accordance with respective terms and conditions for raffles or discount campaigns.
(Legal basis: Fulfillment of contractual obligations).
– Sending an email or SMS/MMS newsletter subject to the recipient’s consent
(Legal basis: Consent).
– Safeguarding and defending our rights.
(Legal basis: Justified interest on our part for safeguarding and defending our rights).
4.3 Registration
If
you wish to use or get access to benefits requiring to enter into the
fulfillment of a contract, we request your registration. With your
registration we collect personal data necessary for entering into the
fulfillment of the contract (e.g. first name, last name, date of birth,
email address, if applicable, details on the preferred payment method or
on the account holder) as well as further data on voluntary basis, if
applicable. Mandatory information is marked with an *.
4.4 Log files
Each time you use the internet, your browser is transmitting certain information which we store in so-called log files.
We
save log files for a short period of time to determine service
disruptions and for security reasons (e.g., to investigate attack
attempts) and delete them afterwards. Log files which need to be
maintained for evidence purposes are excluded from deletion until the
respective incident is resolved and may, on a case-by-case basis, be
passed on to investigating authorities.
Log files are also used
for analysis purposes (without the IP address or without the complete IP
address). Also see module web analysis.
In log files, in particular the following information is saved:
– IP address (internet protocol address) of the terminal device which is being used to access the Online Offer;
– Internet address of the website from which the Online Offer is accessed (so-called URL of origin or referrer URL);
– Name of the service provider which was used to access the Online Offer;
– Name of the files or information accessed;
– Date and time as well as duration of recalling the data;
– Amount of data transferred;
– Operating system and information on the internet browser used, including add-ons installed (e.g., Flash Player);
– http status code (e.g., “Request successful” or “File requested not found”).
4.5 Children
This Online Offer is not meant for children under 16 years of age.
Data transfer
5.1 Service providers (general)
We
involve external service providers with tasks such as sales and
marketing services, contract management, payment handling, programming,
data hosting and hotline services. We have chosen those service
providers carefully and monitor them on a regular basis, especially
regarding their diligent handling of and protection of the data that
they store. All service providers are obliged to maintain
confidentiality and to comply to the statutory provisions.
5.2 Transfer to recipients outside the EEA
We might transfer personal data to recipients located outside the EEA into so-called third countries.
In
such cases, prior to the transfer we ensure that either the data
recipient provides an appropriate level of data protection (e.g. due to a
decision of adequacy by the European Commission for the respective
country or due to the agreement based on so-called EU model clauses with
the recipient) or that you have consented to the transfer.
You
are entitled to receive an overview of third country recipients and a
copy of the specifically agreed-to provisions securing an appropriate
level of data protection. For this purpose, please use the statements
made in the Contact section.
Duration of storage; retention periods
Principally,
we store your data for as long as it is necessary to render our Online
Offers and connected services or for as long as we have a justified
interest in storing the data (e.g. we might still have a justified
interest in postal mail marketing after fulfillment of our contractual
obligations). In all other cases we delete your personal data with the
exception of data we are obliged to store for the fulfillment of legal
obligations (e.g. due to retention periods under the tax and commercial
codes we are obliged to have documents such as contracts and invoices
available for a certain period of time).
Usage of our mobile applications
In
addition to our Online Offers, we offer mobile applications ("Apps"),
which you can download to your mobile device. Beyond the data collected
on websites, we collect additional personal data through our apps that
specifically result from the usage of a mobile device. This is subject
to your prior express consent.
App analysis
We
need statistical information on the usage of our Online Offers to
design it more user-friendly, to perform range measurements and market
research. For this purpose, we use the app analysis tools described in
this section.
The tool provider process data only as processors subject to our directives and not for their own purposes.
Following,
please find information on each tool provider. In case such tools use
tracing mechanism or create user profiles they are solely used by us if
you prior consent to such use.
Data processing by App Store operators
We
do not collect data, and it is beyond our responsibility, when data,
such as username, email address and individual device identifier are
transferred to an app store (e.g., Google Play by Google, App Store by
Apple, Galaxy Apps Store by Samsung) when downloading the respective
application. We are unable to influence this data collection and further
processing by the App Store as controller.
External links
Our
Online Offers may contain links to third party internet pages – by
providers who are not related to us. Upon clicking on the link, we have
no influence on the collecting, processing and use of personal data
possibly transmitted by clicking on the link to the third party (such as
the IP address or the URL of the site on which the link is located) as
the conduct of third parties is naturally beyond our supervision. We do
not assume responsibility for the processing of personal data by third
parties.
Security
Our
employees and the companies providing services on our behalf, are
obliged to confidentiality and to compliance with the applicable data
protection laws.
We take all necessary technical and
organizational measures to ensure an appropriate level of security and
to protect your data that are administrated by us especially from the
risks of unintended or unlawful destruction, manipulation, loss, change
or unauthorized disclosure or unauthorized access. Our security measures
are, pursuant to technological progress, constantly being improved.
User rights
To
enforce your rights, please use the details provided in the Contact
section. In doing so, please ensure that an unambiguous identification
of your person is possible.
Right to information and access:
You
have the right to obtain confirmation from us about whether or not your
personal data is being processed, and, if this is the case, access to
your personal data.
Right to correction and deletion:
You
have the right to obtain the rectification of inaccurate personal data
concerning yourself without undue delay from us. Taking into account the
purposes of the processing, you have the right to have incomplete
personal data completed, including by means of providing a supplementary
statement.
This does not apply to data which is necessary for
billing or accounting purposes or which is subject to a statutory
retention period. If access to such data is not required, however, its
processing is restricted (see the following).
Restriction of processing:
You
have the right to demand
for – as far as statutory
requirements are fulfilled – restriction of the processing of your
data.
Objection to data processing:
You
have the right to object to data processing by us at any time. We will
no longer process the personal data unless we demonstrate compliance
with legal requirements to provide provable reasons for the further
processing which are beyond your interests, rights and freedoms or for
the establishment, exercise or defense of legal claims.
Objection to direct marketing:
Additionally,
you may object to the processing of your personal data for direct
marketing purposes at any time. Please take into account that due to
organizational reasons, there might be an overlap between your objection
and the usage of your data within the scope of a campaign which is
already running.
Objection to data processing based on the legal basis of “justified interest”:
In
addition, you have the right to object to the processing of your
personal data at any time, insofar as this is based on a justified
interest. We will then terminate the processing of your data, unless we
demonstrate compelling legitimate grounds according to legal
requirements which override your rights.
Withdrawal of consent:
In
case you consented to the processing of your data, you have the right
to revoke this consent with immediate effect. The legality of data
processing prior to your revocation remains unchanged.
Data portability:
You
are entitled to receive data that you have provided to us in a
structured, commonly used and machine-readable format or – if
technically feasible – to demand that we transfer those data to a third
party.
Right of complaint with supervisory authority:
You
have the right to lodge a complaint with a supervisory authority. You
can appeal to the supervisory authority which is responsible for your
place of residence or your state of residency or to the supervisory
authority responsible for us. This is:
State Commissioner for Data Protection and Freedom of Information
Address:
Englschalkinger Str. 12, 81925 München
Phone: 089/21862188
Email: landeszentrale@blz.bayern.de
Changes to the Data Protection Notice
We
reserve the right to change our security and data protection measures
if this is required due to technical development. In such cases, we will
amend our data protection notice accordingly. Please, therefore, notice
the current version of our data protection notice, as this is subject
to change.
Contact
If
you wish to contact us or to exercise your rights or to report data
protection incidents, please find us at the address stated in the
"Controller" section.
For
suggestions and complaints regarding the processing of your personal
data we recommend that you contact our data protection officer:
Data Protection Officer
Wannemacher Software Service GmbH
Sigmundstraße 182b
Nürnberg
GERMANY
or
mailto: info@wannemacher-software.com
Effective date: 2024.07.18.